Spcialiste Support technique et formation Contrles Controls technical support and training specialist

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Sp�cialiste, Support technique et formation - Contr�les / Controls technical support and training specialist

Department:	Marketing
Location:	Montreal, QC

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Chez Stanpro, notre mission est de concevoir et de fabriquer des produits qui favorisent la s�curit� des personnes, am�liorent l�efficacit� �nerg�tique, accroissent la productivit�, r�duisent le gaspillage et contribuent � des environnements visuellement harmonieux. En tant que chef de file dans notre industrie, nous nous engageons � offrir � nos clients les meilleurs produits et services, tout en offrant � nos employ�s un environnement de travail positif.

Description du r�le

Nous sommes � la recherche d�un Sp�cialiste en support technique et formation - Contr�les hautement qualifi� et techniquement comp�tent pour soutenir la croissance de notre division d��clairage intelligent et de contr�les.

Ce r�le est ax� sur la fourniture d�une expertise technique avanc�e, le support client et la formation pour notre portefeuille de produits de contr�le.

Le candidat id�al est orient� client, ax� sur les solutions, et d�montre une forte aptitude � r�soudre des probl�mes complexes, d�velopper du mat�riel de formation et travailler directement avec les clients, entrepreneurs et int�grateurs.

Vos principales responsabilit�s seront lui suivante :

Agir � titre d�expert technique pour notre portefeuille de produits de contr�le, en offrant un soutien technique aux �quipes de vente, distributeurs, entrepreneurs, �lectriciens, �quipes de service et installateurs.
Animer des sessions de formation et cr�er du mat�riel technique (guides, manuels, documentation de connaissances) en collaboration avec le gestionnaire de produits.
D�velopper et utiliser des maquettes et bancs d�essai pour reproduire des probl�mes clients, tester des solutions et former efficacement les utilisateurs.
Diagnostiquer les probl�mes mat�riels, logiciels et applicatifs, y compris la maintenance d�applications et la r�solution de probl�mes quotidiens sur des installations complexes.
Participer � des pr�sentations techniques, d�monstrations de produits et activit�s de formation clients.
Travailler directement avec les entrepreneurs, int�grateurs et prescripteurs afin d�assurer le succ�s de l�implantation, mise en service et configuration des syst�mes.
Documenter les probl�mes techniques r�currents et communiquer les constats � la gestion de produits et � l�ing�nierie afin d�appuyer l�am�lioration continue des produits.
Collaborer avec les �quipes d�ing�nierie, les fournisseurs et les �quipes de produits pour soutenir le d�veloppement, l��valuation et la r�solution de probl�mes techniques.

Comp�tences et qualifications requisent

Comp�tences

Approche centr�e sur le client et orient�e vers des solutions concr�tes.
Excellentes capacit�s d�analyse et de r�solution de probl�mes.
Capacit� � simplifier des concepts techniques complexes pour des publics vari�s.
Esprit collaboratif, apte � travailler en �quipe et avec des partenaires externes.
Grande initiative, adaptabilit� et volont� d�apprentissage continu.

Qualifications

Dipl�me universitaire en g�nie, informatique, technologie �lectrique/de l��clairage ou dans un domaine connexe (ou exp�rience �quivalente).
5 ans ou plus d�exp�rience en soutien technique, int�gration de syst�mes ou service sur le terrain dans le domaine des contr�les d��clairage.
Solide connaissance des syst�mes de contr�le d��clairage, plateformes IoT et syst�mes d�automatisation des b�timents.
Exp�rience pratique dans le d�pannage mat�riel et logiciel sur le terrain.
Excellentes aptitudes en communication et en pr�sentation, avec exp�rience en formation technique.
Capacit� � concevoir et utiliser des maquettes de syst�mes � des fins de formation et de d�pannage.

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At Stanpro, our mission is to develop and manufacture products that advance life safety, drive energy efficiency, improve productivity, reduce waste, and support visually pleasing environments. As a leader in our industry, we are committed to offering the best products and services to our clients and providing a positive environment for our employees.

Position Summary

We are seeking a highly skilled and technically proficient Controls Technical Support & Training Specialist to support the growth of our smart lighting and controls division. This role is focused on providing advanced technical expertise, customer-facing support, and training for our controls product portfolio.

The ideal candidate is customer-focused, solution-driven, and thrives on troubleshooting complex system issues, developing training resources, and working hands-on with customers, contractors, and integrators.

Your main responsibilities will be the following:

Act as the subject matter expert for our controls portfolio, providing technical guidance and support to sales teams, distributors, contractors, electricians, service teams, and installers.
Deliver training sessions and create technical resources, manuals, and knowledge base content in collaboration with the Product Manager.
Develop and use system mock-ups and demonstration rigs to replicate customer issues, test solutions, and train users effectively.
Troubleshoot hardware, software, and application issues, including app maintenance and day-to-day problem-solving for complex customer installations.
Assist with technical presentations, product demonstrations, and customer education events.
Work directly with contractors, integrators, and specifiers to ensure successful system implementation, commissioning, and configuration.
Document recurring technical issues and communicate findings to Product Management and Engineering for continuous product improvement.
Collaborate with Engineering, Vendors, and Product Teams to support product development, product evaluation and problem resolution.

Required skills and qualifications

Skills

Customer-first mindset with a focus on practical solutions.
Strong analytical and problem-solving skills.
Ability to simplify complex technical concepts for diverse audiences.
Collaborative mindset with the ability to work across teams and with external partners.
High initiative, adaptability, and commitment to continuous learning.

Qualifications

Bachelor�s degree in Engineering, Computer Science, Electrical/Lighting Technology, or related field is an asset. (or equivalent experience)
5+ years of experience in technical support, system integration, or lighting controls field service roles.
Strong knowledge of lighting controls, IoT platforms, and building automation systems.
Hands-on experience troubleshooting both hardware and software in the field.
Excellent communication and presentation skills, with experience delivering technical training.
Ability to create and use system mock-ups for troubleshooting and training purposes.

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